Delete Your CardMark Account

How to request account deletion

1. Send an email from the email address associated with your CardMark account to support@pokemation.com.
2. Use the subject line “CardMark Account Deletion Request.”
3. Include the email address associated with the CardMark account you want deleted. Do not send your password, payment-card information, or other sensitive credentials.
4. If additional verification is reasonably necessary to protect the account, CardMark support may contact you before deletion is completed.

Data deleted with your account

When a verified account-deletion request is completed, CardMark will delete or de-identify personal data associated with the account, subject to the limited retention described below. Depending on the features you have used, this may include:

• Account profile and account identifiers associated with your CardMark account.
• Collection and sealed-product records associated with your account.
• Wishlist information and saved collection preferences.
• Seller Center inventory, purchase, sale, and work-log information associated with your account.
• Card-scan information or user-submitted images associated with your account when retained by CardMark systems.
• Referral and account-preference information associated with your account, except records that must be retained for legitimate business or legal purposes.
• Other user-created content or personal information associated with the deleted account.

Data that may be retained

Some information may be retained for a limited period when reasonably necessary for security, fraud prevention, legal compliance, dispute resolution, tax, accounting, payment reconciliation, or enforcement of applicable terms. Examples can include transaction or invoice records, records needed to document a completed deletion request, security logs, and information contained in backup systems.

Retained information is limited to the purpose requiring retention and is kept only as long as reasonably necessary for that purpose. Third-party payment providers or app stores may separately retain transaction records according to their own legal obligations and privacy policies.

What happens after deletion

• Your deleted CardMark account will no longer be available for normal sign-in.
• Deleted collection, wishlist, and seller information cannot be restored through the normal account experience.
• Active paid subscriptions should also be canceled through the billing provider or app store used to purchase them, when applicable.
• Creating a new account later does not restore data from a previously deleted account.

Delete data without deleting your account

CardMark does not currently provide a separate formal process to request deletion of all account-associated data while keeping the same account active. Users can remove or edit certain collection, wishlist, seller, and other user-entered information through available CardMark features.

Questions

For questions about account deletion or privacy, contact support@pokemation.com. You can also review the CardMark Privacy Policy for more information about data practices.